01 Information We Collect

We may collect the following information when you interact with our website or services:

• Full name.
• Phone number and email address.
• Registration and booking details.
• Billing and transaction information.
• Payment confirmation and transaction reference numbers.
• Programme participation and communication details.
• Information voluntarily provided through contact forms, email, or WhatsApp.

We collect only the information reasonably necessary to provide our services and manage customer relationships.

02 How We Use Your Information

We use the information collected for the following purposes:

• To process programme registrations and bookings.
• To process and verify payments.
• To provide healing sessions, courses, and wellness programmes.
• To send booking confirmations and payment notifications.
• To communicate programme schedules, updates, and announcements.
• To respond to customer enquiries and support requests.
• To maintain business, accounting, and transaction records.
• To comply with applicable legal and regulatory requirements.

03 Payment Information and Security

Payments made through our website may be processed using authorised third-party payment service providers, including Razorpay, where applicable.

• Payment transactions are processed through the payment provider’s secure payment infrastructure.
• We do not store customers’ complete debit card or credit card details.
• We do not ask customers to share their UPI PIN, banking passwords, or card security PINs with us.
• Transaction references and payment status information may be retained for accounting and customer support purposes.

Payment processing is subject to the applicable terms and privacy policies of the payment service provider.

04 Sharing of Personal Information

We do not sell, rent, or trade customers’ personal information.
Information may be shared only when reasonably necessary with:

• Payment gateways and banking partners for transaction processing.
• Website hosting and technology service providers.
• Service providers supporting programme administration and communication.
• Government authorities, regulators, or law enforcement agencies when required by applicable law.

Such information will be shared only for legitimate business, operational, or legal purposes.

05 Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Loss or misuse of information.
• Unauthorised disclosure.
• Alteration or destruction of stored information.

Although we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

06 Cookies and Website Usage

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience.
• Understand website traffic and visitor interactions.
• Remember certain website preferences.

Visitors can manage or disable cookies through their browser settings. Some website features may not function properly if cookies are disabled.

07 Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services and manage registrations.
• Maintain financial and transaction records.
• Resolve customer enquiries and disputes.
• Meet applicable legal and regulatory obligations.

When information is no longer required, we take reasonable steps to securely delete or dispose of it, subject to applicable legal retention requirements.

08 Your Privacy Rights

Subject to applicable laws, customers may request:

• Access to their personal information.
• Correction of inaccurate or incomplete information.
• Deletion of personal information where legally permissible.
• Withdrawal of consent where applicable.
• Information about how their personal data is being used.

Requests can be submitted using the contact details provided below. We may need to verify your identity before processing certain requests.

09 Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, or external services.
We are not responsible for the privacy practices or content of third-party websites. Customers are encouraged to review the privacy policies of those services before sharing personal information.

10 Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement and consent where required by applicable law.
Parents or legal guardians may contact us if they believe a child’s personal information has been provided to us inappropriately.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website operations, or applicable legal requirements.
Any revised policy will be published on this page along with the updated effective date.

12 Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: